Returns and Refund Policy

Last updated: 20 October 2026

Russell Hewes Photography aims to provide high-quality photographic prints, carefully inspected and prepared before dispatch. Each limited-edition print is personally inspected by Russell Hewes, signed and numbered where applicable, and supplied with a certificate of authenticity.

1. Business contact details

Russell Hewes
90 Hay Lane North
Braintree, Essex CM7 3DU
United Kingdom

Email: contact@russellhewesphotography.co.uk

2. Your right to cancel

If you are a consumer purchasing online in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, you must notify us within the cancellation period by emailing contact@russellhewesphotography.co.uk. Please include your order number and confirm that you wish to cancel.

After notifying us, you generally have a further 14 days to return the goods.

The cancellation right may not apply to goods made to your specifications or clearly personalised for you, where the legal exception applies. A print being produced after an order is placed does not, by itself, remove your cancellation rights.

3. Condition of returned prints

Please take reasonable care of any print you wish to return. We recommend returning it in its original protective packaging, where available, to help prevent damage during transit.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, as permitted by law.

4. Return postage

If you cancel an order under your statutory cancellation rights, you are responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to pay.

If your print arrives damaged, is faulty, or does not match your order, please contact us before returning it so that we can explain the next steps. We will meet any return costs for which we are legally responsible.

We recommend using a tracked and adequately insured delivery service for returned artwork. We cannot accept responsibility for loss or damage caused by inadequate packaging or a return shipment, except where the law provides otherwise.

5. Refunds

Where you validly cancel an order under your statutory cancellation rights, we will refund the amount you are entitled to receive, including the cost of our least expensive standard delivery option where required by law.

We will issue the refund within the applicable legal timeframe, generally within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first. Where the law permits, we may withhold the refund until one of these conditions is met.

Refunds will normally be made using the original payment method unless we agree otherwise. We will not charge a refund administration fee.

6. Damaged, faulty or incorrect orders

Every print is inspected before dispatch. However, if your order arrives damaged, is faulty, or is not what you ordered, please email contact@russellhewesphotography.co.uk with your order number, a description of the issue and photographs where helpful.

We will assess the issue and work with you on an appropriate resolution. Your statutory rights remain unaffected, including your rights to repair, replacement or refund where applicable.

7. Exchanges

If you would like to exchange a print, please contact us first. Exchanges depend on availability, edition limits and whether the requested replacement is legally and practically possible.

A limited-edition print cannot be replaced with another copy once the relevant edition is exhausted.

8. Limited editions and certificates of authenticity

Where a print is sold as a limited edition, its edition size and numbering details will be stated in the product description or otherwise communicated with your order.

Certificates of authenticity are supplied as described on the relevant product page. A certificate does not limit any consumer rights you may have.

9. Contact us

For all return, refund or order queries, contact:

Russell Hewes Photography
Email: contact@russellhewesphotography.co.uk
Address: 90 Hay Lane North, Braintree, Essex CM7 3DU, United Kingdom

Nothing in this policy affects your statutory consumer rights.