Privacy Policy

Last updated: 20 October 2026

Russell Hewes Photography respects your privacy and is committed to handling your personal information responsibly.

This policy explains what information we collect, how we use it, who may process it, how long we keep it and the rights you may have under UK data protection law.

1. Who we are

The data controller responsible for the personal information described in this policy is:

Russell Hewes, trading as Russell Hewes Photography
90 Hay Lane North
Braintree, Essex CM7 3DU
United Kingdom

Email: contact@russellhewesphotography.co.uk

2. Information we collect

Depending on how you interact with our website, we may collect:

  • Contact and delivery details: your name, billing address, delivery address, email address and any telephone number you provide.

  • Order information: the prints you purchase, edition or product details, order reference, delivery status, returns and related correspondence.

  • Payment-related information: payment status, transaction reference and limited payment details supplied to us by our payment provider. Card details are generally handled by the payment provider rather than stored directly by us.

  • Messages and enquiries: information you provide when contacting us about an order, a print or our services.

  • Website and technical information: information such as device or browser details, IP address, and website usage or cookie data where these are collected through our website and its settings.

Please do not send us sensitive personal information unless it is genuinely necessary for your enquiry.

3. How we use your information

We use personal information where necessary to:

  • Process and manage your order.

  • Arrange delivery to the address you provide.

  • Contact you about order confirmation, dispatch, delays, returns or customer service.

  • Process refunds and handle complaints.

  • Maintain accounting, tax and business records.

  • Protect our website and business against fraud, misuse and security risks.

  • Meet legal and regulatory obligations.

  • Understand and improve our website, where appropriate and permitted by law.

  • Send marketing communications only where we have an appropriate legal basis and any required consent.

We do not sell your personal information.

4. WhiteWall and print fulfilment

We use WhiteWall as a print production supplier. Our process is for WhiteWall to produce the print and deliver it to us first. We then inspect the print, sign and number it where applicable, include the certificate of authenticity, package the order and dispatch it to you.

We do not share your customer personal information with WhiteWall. We do not send WhiteWall your name, home address, email address, telephone number or other customer details to fulfil your order.

WhiteWall receives the information needed for our print order and delivery to us, rather than your personal customer or delivery information.

5. Other service providers

We may need to use service providers to operate our online store and fulfil our legal and business responsibilities.

Depending on the services configured on our website, these may include:

  • Squarespace: website hosting, online store functionality and related website services.

  • Payment providers: to process payments, refunds and transactions securely.

  • Delivery companies: to deliver your completed order from us to your address.

  • Professional advisers or authorities: where disclosure is necessary for legal, accounting, tax, regulatory or dispute-resolution purposes.

These providers may process information only as appropriate for their services and under the applicable legal arrangements. We will not share more information than is reasonably necessary for the relevant purpose.

We will update this policy if our actual service providers or data-sharing practices materially change.

6. Our legal bases for processing

Under UK data protection law, we rely on one or more of the following legal bases, depending on the circumstances:

  • Contract: to process and deliver your order and deal with related requests.

  • Legal obligation: to maintain records and comply with applicable tax, accounting and other legal requirements.

  • Legitimate interests: to operate and protect our business, respond to enquiries, prevent fraud and improve our services, provided those interests do not override your rights.

  • Consent: where required, including for certain cookies or electronic marketing.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Cookies and similar technologies

Our website may use cookies and similar technologies provided by Squarespace and any services we enable.

Some cookies are necessary for the website and checkout to function. Other cookies, such as those used for analytics or advertising, may require your consent depending on their purpose and the applicable law.

You can manage available cookie choices through the website's cookie settings or banner, where provided. You can also manage cookies through your browser, although blocking certain cookies may affect website functionality.

The exact cookies used will depend on the website features and integrations enabled. We will ensure our cookie settings and any related disclosures reflect our actual configuration.

8. International transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where this occurs, we will take the steps required by applicable data protection law, which may include relying on an adequacy decision or using appropriate safeguards.

We do not send customer personal information to WhiteWall as part of our print fulfilment process.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to complete orders, handle returns and disputes, maintain appropriate business records and meet legal obligations.

Order, accounting and tax records may need to be retained for the period required by law. Other information, such as general enquiries, may be kept for a shorter period depending on its purpose.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any legal obligations to retain it.

10. Keeping information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect the information we handle.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase information where the law gives you that right.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing, including direct marketing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Complain to the UK Information Commissioner's Office (ICO).

These rights are subject to legal conditions and exceptions. For example, we may need to retain some transaction records to comply with our legal obligations.

To make a request, email contact@russellhewesphotography.co.uk. We may need to verify your identity before responding.

You can find information about the ICO and how to make a complaint at https://ico.org.uk/.

12. Children's privacy

Our store is not intended to collect personal information from children specifically. If you believe a child has provided us with personal information unnecessarily, please contact us so we can consider the appropriate action.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers or legal requirements. The latest version will be published on this page with its updated date.

14. Contact us

For questions about this policy or how we handle your personal information, contact:

Russell Hewes Photography
Email: contact@russellhewesphotography.co.uk
Address: 90 Hay Lane North, Braintree, Essex CM7 3DU, United Kingdom